Sign-in, confirmation & password recovery
Keep access to your account and resolve common sign-in problems.
On this page
Confirm your email
After signup, open the confirmation email and follow its link. Use the most recent message if you requested another link. If a link has expired, request a new one rather than forwarding an old link to support.
Check spam and filtered folders if the message is missing. Ensure you use the same email address when signing in and accepting team invitations. Each teammate should use their own account.
Recover a forgotten password
Use password recovery from the sign-in flow. Open the newest recovery message and follow the instructions to set a new password. Recovery links are private account access links.
If the recovery email does not arrive, check the address and spam folder before retrying. Never paste a recovery link into a public conversation or a support screenshot.
Change your password while signed in
Open Account settings, then Login & Security. Enter your current password, enter and confirm the new password, and choose Update password. If the form reports an error, correct the entries and retry; your entered fields remain available.
Use a unique password stored in a password manager. Account settings shows the sign-in email and whether it has been verified. Do not share your login as a substitute for inviting a team member.
Get help safely
Contact support@layerworth.com with your account ID, the page where you became stuck and the steps you tried. Describe the error without including a password, confirmation link or recovery link.
Redact personal information from screenshots. If a teammate cannot access a workspace, ask the team owner to review membership and plan allowances before assuming there is a sign-in problem.
Share your account ID and the steps you tried.
Contact LayerWorth support →