Troubleshooting & support
Resolve common account, estimate and billing questions.
On this page
Confirmation or sign-in issues
Check your spam folder for confirmation and recovery emails. Use the newest link and request another if it expired. If signup returns an error, your entered fields remain available to correct and retry. Password recovery is available from the sign-in flow.
A saved estimate looks different
Check the calculation’s currency, selected quick or detailed mode, quantity and profile assumptions. Saved snapshots preserve their original inputs. Paid controls are excluded when you calculate on Free. An estimate depends on the assumptions you supply and is not a sales ledger.
A paid feature is still locked
Open Plan & billing and check your verified plan. A checkout selection alone does not activate a subscription. If payment completed but access did not update, refresh once and contact billing@layerworth.com with your account ID and purchase date.
Contact support
Find your support account ID beneath your name in the account menu. Email support@layerworth.com with that ID, the page, expected behavior and steps to reproduce the issue. Redact screenshots and never send passwords, recovery links, card numbers or API secrets. Send privacy requests to privacy@layerworth.com.
Share your account ID and the steps you tried.
Contact LayerWorth support →